Our website's terms and conditions regulate your use of our services and your relationship with us.
By ticking the 'I agree' box, you can proceed with an order under these terms and conditions.
Continuing with the purchase of our services is only possible if you agree to our terms and conditions.
Our insurance does not cover the Goods, and we are unable to assist with insurance arrangements.
You are solely responsible for insuring your goods and we cannot provide insurance advice.

1. Scope of service
  • 1.1 Our transportation services are executed by independent carriers.
  • 1.2 Standardizing operations enables transportation that is both economical and fast.
  • 1.3 Parcels are transported as consolidated shipments and then sorted and moved with the help of automatic conveyors at depots and reloading points.
  • 1.4 On the day of the scheduled collection, it is your responsibility to make sure the carrier can pick up the correct goods from the collection address. Make sure you or a reliable representative is present in person when the item is picked up.
  • 1.5 It is recognized that our transit system is not appropriate for transporting delicate materials such as glass, china, ceramics, pottery, stoneware, fossils, antiques, and works of art. Therefore, we assume no responsibility for any damage incurred during transportation, regardless of whether it was due to negligence or other factors.
  • 1.6 Before proceeding with the shipment, we retain the authority to open and examine any consignment.
  • 1.7 The Carrier may attempt delivery no more than twice.
  • 1.8 The printout of the consignee's digital signature or, if relevant, the delivery note list that has been signed by the consignee suffices as proof of delivery.
2. International shipments and sanctions
  • 2.1 It is your responsibility to submit all necessary documents for the clearance of international shipments.
  • 2.2 If the intended recipient of the Consignment fails to pay any customs duty imposed by the relevant authority, the Sender shall be obligated to pay the customs duty prior to the release and delivery of the Consignment. If the sender fails to pay the customs duty, the contract will be disposed of.
  • 2.3 If you fail to obtain the correct license required under sanctions law, we will not accept any liability.
  • 2.4 If you attempt to send a parcel that does not comply with sanctions law, we may deal with the parcel as we see fit without incurring any liability to you or the recipient. We will be able to charge you for the cost of disposal and all other reasonable costs incurred in dealing with the goods.
3. DTD Express Refund Guidelines
  • 3.1 If you decide to cancel your order before collection, DTD will deduct a £15.00 cancellation fee and refund the remaining carriage cost. There will be no refunds granted after the shipment has left the country. To cancel your order, please contact us either by phone at 0203 761 6100 Monday-Friday 10.30am – 6:30pm or via email at info@dtdexpress.co.uk.
  • 3.2 Refunds are generally not given for delayed shipments, unless carrier negligence can be demonstrated, since transit times are not always guaranteed.
  • 3.3 If the item is lost, we will refund your carriage costs up to 100% and the goods up to $100. You won't get a refund or compensation for any damage.
  • 3.4 In the event of a claim or request for compensation regarding the lost shipment, please be advised that our investigation process may take up to 60 days. We will not issue any refunds or compensation until the matter has been thoroughly investigated.
  • 3.5 Should your parcel be returned to the UK due to insufficient packaging, incorrect documentation, or prohibited items, you will be accountable for the UK shipping fees and given a partial reimbursement for the overseas shipping fees.
  • 3.6 Customs are beyond our control. If the shipment is returned due to the consignee's failure to clear from customs, the shipper shall bear the cost of the return charges.
4. Termination of Use
  • 4.1 Furthermore, DTD Express reserves the right to stop, suspend, or alter the content of the DTD Express website without prior notice. DTD Express reserves the right to block, terminate, or suspend your access to the DTD Express website for any reason.
5. Modifications to the DTD Express web page
  • 5.1 The content of the DTD Express website is subject to change, deletion, or update without prior notice.
6. The disclaimer of the guarantee
  • 6.1 You are solely responsible for your use of the DTD Express website and its content. In no event will the DTD Express website be liable to you or any other person or entity making a claim on your behalf for any direct, indirect, consequential, incidental, or other damages under any theory of law for any errors in or about the use of the DTD Express website and its content, including without limitation, damages for lost business, profits, data, or computer system damage, even if DTD Express has been informed of the possibility of such damages.
7. Liability limitations
  • 7.1 To the extent permitted by applicable law, you agree that DTD Express's total liability for any damages (direct or indirect) or loss, regardless of the form of action or claim, shall not exceed £20 for domestic consignments and US$100 for international consignments. To the extent permitted by law, the remedies stated in these terms and conditions are exclusive and are limited to those expressly provided for.

You have a contract with DTD Express, so you should contact DTD Express at info@dtdexpress.co.uk with any questions or concerns you may have. You should never speak with our designated carrier directly.